Customer service

Our Customer Service Team is available to joyfully assist you weekdays M-F from 6:00am - 4:30pm PST 

Reaching Out

Please email us anytime at hello@toysmith.com or you can call 800-356-0474

Credit Applications

If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please to the main page and complete the Wholesale Registration Form, be sure to click the box at the bottom requesting to apply for credit, and additional fields will drop down for completion. 

If you would prefer to expedite orders and prepay for them, please just complete the top portion of the Wholesale Registration Form and submit.

We accept Visa, MasterCard, American Express and Discover.

Resale Certificates

Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required. Your current or renewed State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate can be emailed to: hello@toysmith.com - please note sales tax will be charged if a current copy of your permit /certificate is not on file.

Terms & Conditions

• Net terms are subject to credit approval, account must be current and in good standing.
• All past due invoices are subject to a 1.5% late charge per month.
• No allowance deductible on past due invoices.
• Net terms may be revoked due to payment delinquency.
• No credit card fees.
• Pricing and promotions are subject to change without notice.
• No minimum order.
• Free freight to all 50 states.
• All sales are final.
• It is not the policy to offer our products on guaranteed sale.

Order Forms

If you would like to place your order directly, please work directly with your Regional Sales manager or you can email it to hello@toysmith.com. Have more questions about placing an order?  Talk to one of our friendly and knowledgeable Customer Service Representatives at (800) 356-0474, they would be happy to assist!

Claims and Returns

We want you to be satisfied with your purchase.  Please inspect all merchandise upon delivery.  Note any damages or shortages on the delivery receipt before signing.  If damage is present, retain the carton and its contents and contact our Claims Department for further instructions.  Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement.  A product is deemed damaged if it arrives with obvious damage.  A product is deemed defective if it is inoperable without any apparent damage.  An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned.  Returns may be subject to a 20% restock fee.  Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or toll free fax to: (855) 580-7648.  You may also call us at (800)356-0474 and ask to be directed to our Claims Department.  Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at hello@toysmith.com.

• Merchandise cannot be returned unless our office has issued an RMA.
• Returns cannot be authorized by our sales representatives.
• Custom products are non-returnable.
• Returns may be subject to a 20% restocking fee.
• Customer Order Discrepancy Form