contact us

Safety & Compliance FAQ

 

Is the item toxic?

Toysmith distributes non-toxic products that are tested at least annually to meet the most rigorous safety regulations and standards.

 

What’s the slime/putty made of?

Our slimes and putty items are carefully designed with “non-toxic” ingredients and safety tested, meeting or exceeding all U.S. safety standards and requirements. Please contact compliance@toysmith.com for details specific to the item you purchased.

 

How do I clean the slime/putty off of __________?

 

How to Get Slime Out of Carpet

How to remove slime from carpet when it’s wet:

• Begin by removing as much of the slime out of the carpet as you can.
• For embedded slime, use a spoon to gently scrape it away onto a paper towel.
• Mix 2/3 cup white vinegar with 1/3 water in a spray bottle and spray the cleaner on the slime and let it soak in.
• Use a scrub brush to work the cleaner into the carpet fibers, this will soften and break down the slime.
• Blot with a white cloth to remove any excess liquid and repeat as needed.
• Use a wet/dry vac to vacuum up the remaining cleaner and slime.
• Use rubbing alcohol to remove any color stains.
• Get rid of the vinegar smell by sprinkling baking soda on the carpet and vacuuming when it’s dry.

 

How to get dried slime out of carpet:

• Begin by removing as much slime as you can by following the first step described above.
• Apply ice to the slime stain and let it sit for 10 minutes or until the slime is brittle.
• Once the slime is frozen/brittle, handpick and gently scrape the slime out of the carpet.
• Use a vacuum cleaner to clean up the remaining slime debris.
• Use rubbing alcohol to remove any color stain from the carpet.

 

How to Get Slime Out of a Couch

Knowing how to get slime out of fabric upholstery starts by getting as much slime off the fabric as possible. Work the slime up and away (even pulling the fabric up) to avoid pushing it deeper into the woven threads.

• Remove as much of the slime as possible by hand, but don’t
• Mix 2/3 cup white vinegar with 1/3 water in a spray bottle and spray the white vinegar formula liberally and let it soak in.
• Use a soft brush to gently work your cleaning solution into the fabric.
• To get rid of the vinegar odor, use plain water and a clean cloth and scrub the area.
• Lay a towel over the spot to help it dry faster.

 

For a more industrial solution

If product has dried, place a moist towel over the spot and place an iron on low over the towel and allow slime to heat up and absorb the water. Goof Off® Pro Strength Remover can also be used.  Follow the directions exactly as specified (on carpeting and fabric, be sure to test for color fastness on the material in a small, inconspicuous area first).  There may be some residual dye stain, which should be removable with fabric spot and stain removers.

 

How to Remove Slime from Walls

While it is easy enough to scrape slime from a hard surface, the dyes still may leave a lasting impression. Mix a paste of baking soda and water with a small amount of vinegar. Dab the paste directly on top of the stain and let dry. Protect your floor with towels and wipe up any drips right away. Once the paste is dry, brush off with a paper towel.

If the slime has dried, mix a little mild detergent and water in a bowl. Skim the suds off the surface onto a cloth and wash the slime off the wall. If you need more cleaning power, use a natural all-purpose cleaner or a magic eraser.

 

Slime from hair:

Mayonnaise works well in removing these types of product from hair.  Use approximately 1/4 cup, massage over/on the putty and comb out gently. Wash with shampoo and rinse (as normal).

 

Where is your product made?

We are proud of our global business partnerships with regions throughout the world including Asia and Europe, as well as North and South America.

 

Do your products contain gluten?

Almost 100% of our items are gluten free. Items with gluten are listed here.

 

Where can I get a set of instructions for __________?

• 4M product instructions can be found at https://www.4m-ind.com
• All other inquiries email: info@toysmith.com

 

Does your item contain latex?

Our balloon and rubber band items contain latex, these items are labeled clearly on the packaging. Here is a list of our items containing latex.

 

Please send a certificate/CPC/report for _________.

Please submit your request to compliance@toysmith.com for the respective item(s).

 

What can I do about my defective item?

• Defective items can be joyfully exchanged for a replacement item or returned to the retailer the item was purchased from.
• In the event a defective item can’t be exchanged where purchased:
  • In an e-mail, write a brief explanation
  • Provide a name and US mailing address
  • Attach a photo of the item and packaging, including the barcode.
  • Attach a photo of the receipt or the date of purchase and store name
  • Send e-mail to info@toysmith.com

 

Where can I find more of an item that the original retailer no longer carries?

Most of our products, whether uniquely designed for a specific retailer or otherwise, may have similar items available through other outlets that carry the Toysmith brand. For additional information please contact info@toysmith.com.

 

The grow item is not working, what can I do?

Grow items can display varied results due to water quality, room temperature, sanitary hands and water container.

 

Helpful tips:

• Use distilled water (if the quality of your tap water is poor).
• Make sure the water is at room temperature or slightly warmer. Water that is too hot will often cause disintegration before growing can occur.
• Change the water every day for the first few days.
• Make sure your hands are clean when you touch the growing creatures. Dirty hands can cause bacteria to grow in the water.

What’s the grow item made of?

Our grow items are made from high density EVA foam with lesser amount of sodium polyacrylate as an absorber.  These will expand after putting them into water for several days and will shrink back up from air once removed from the water. Results will be different based on multiple variants.

 

Back to Safety Info