Can I order online?
Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. If you are looking for a specific Toysmith item and have already checked with your local retailer and they are not carrying it, we do offer a select number of items in the ‘Shop’ area of our web site where you can place an order that is then fulfilled by a retailer in your area.
What is Kibo Commerce Network?
The Toysmith Kibo Commerce Shop (formerly Shopatron) is an order processing partner that manages and works with more than 800 branded manufacturers and large retailers. The Kibo Commerce network provides a convenient way for non-retailers to purchase Toysmith products by linking our website to an online catalog. After you place your order online through the Shop, a Toysmith authorized Retailer will fill and ship the order. Kibo authorized Retailers have to meet strict customer service standards to ensure your shopping experience is a pleasant one.
I’m a Retailer, how do I get a catalog and an order form?
You can have one mailed to you by filling out a catalog request form, you will be asked to provide some of your business information before we can send a catalog, it generally takes a week to two weeks to arrive (from the time you fill out the request form). You can also view our products online here. Send your completed Order Form to firstname.lastname@example.org or fax to (800)435-0703.
How can I find out the status of my order?
If you are a Retailer and have provided an email address to us, you will be sent a tracking number once your order ships. If you don’t have an email address you may contact Toysmith Customer Service Department at (800)356-0474, please have your account number available. If your order was placed through the Kibo network then go to https://kibo.force.com/consumersupport/ or call their Support Center at (877)412-7467.
What if the item I purchased doesn’t work properly or is missing parts?
Toysmith does not offer replacement parts, if you have a problem with a product simply return it to the store where purchased. If the item was a gift and you don’t know where it was purchased then see our store locator to find a store near you that carries Toysmith products. If you purchased the item through the Kibo Commerce network, please contact their Support Center at (877)412-7467 or https://kibo.force.com/consumersupport/ .