customer service

Thank you for your interest in opening a Toysmith wholesale account!

Credit Applications

If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please follow this link to submit an application; you may upload your company’s credit sheet here as well https://www.fdarms.com/credit_application.php?cid=7029
If you would prefer to expedite orders and prepay for them, please fill out a business verification form located at https://www.fdarms.com/business_verification.php?cid=7029  A Toysmith representative will contact you for your card information. We accept Visa, MasterCard, American Express and Discover.

Resale Certificates/Washington State Reseller Permits

Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required (if you conduct business in a state that charges sales tax).  Customers that conduct business in Washington are required to provide a copy of their Washington State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate. Sales tax will be charged if a copy of your permit /certificate is not provided.

Terms & Conditions

Order Forms

If you have a catalog and you are ready to place your order, please work directly with your Sales Representative.  Or you can fill out an order form and email it to orders@toysmith.com or fax it to (800)435-0703.  No catalog? Have one sent to you by filling out the catalog request form. Have more questions about placing an order?  Talk to one of our friendly and knowledgeable Customer Service Representatives at (800) 356-0474, they would be happy to assist! This order form is for our wholesale customers.

Request a Catalog

If you are a wholesale customer you can request to have a catalog mailed to you by filling out a catalog request form. You will need to provide some of your business information before we send a catalog. It generally takes a week to two weeks to arrive (from the time you fill out the request form).

Claims and Returns

We want you to be satisfied with your purchase.  Please inspect all merchandise upon delivery.  Note any damages or shortages on the delivery receipt before signing.  If damage is present, retain the carton and its contents and contact our Claims Department for further instructions.  Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement.  A product is deemed damaged if it arrives with obvious damage.  A product is deemed defective if it is inoperable without any apparent damage.  An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned.  Returns may be subject to a 20% restock fee.  Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or fax to 800-435-0703.  You may also call us at (800)356-0474 and ask to be directed to our Claims Department.  Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at hello@toysmith.com.

Consumer Information

Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. Toysmith products can be found in retailers across North America and online. Please check your local toy or hobby store for Toysmith products. Find the nearest locally-owned Toysmith retail partner with our store locator.
Visit the FAQ section for additional consumer information.