Great products! I’ve been ordering from Toysmith since I first opened my business 5 1/2 years ago and love all their products!
Contact Us | Customer Service | Safety Info | FAQs | Toysmith Direct FAQs | Privacy | Product Ideas | Small Business Solutions |
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Contact Us | Customer Service | Safety Info | FAQs | Toysmith Direct FAQs | Privacy | Product Ideas | Small Business Solutions |
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If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please follow this link to submit an application; you may upload your company’s credit sheet here as well https://www.fdarms.com/credit_application.php?cid=7029
If you would prefer to expedite orders and prepay for them, please fill out a business verification form located at https://www.fdarms.com/business_verification.php?cid=7029 A Toysmith representative will contact you for your card information. We accept Visa, MasterCard, American Express and Discover.
Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required (if you conduct business in a state that charges sales tax). Customers that conduct business in Washington are required to provide a copy of their Washington State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate. Sales tax will be charged if a copy of your permit /certificate is not provided.
If you have a catalog and you are ready to place your order, please work directly with your Sales Representative. Or you can fill out an order form and email it to orders@toysmith.com or fax it to (800)435-0703. No catalog? Have one sent to you by filling out the catalog request form. Have more questions about placing an order? Talk to one of our friendly and knowledgeable Customer Service Representatives at (800) 356-0474, they would be happy to assist! This order form is for our wholesale customers.
If you are a wholesale customer you can request to have a catalog mailed to you by filling out a catalog request form. You will need to provide some of your business information before we send a catalog. It generally takes a week to two weeks to arrive (from the time you fill out the request form).
We want you to be satisfied with your purchase. Please inspect all merchandise upon delivery. Note any damages or shortages on the delivery receipt before signing. If damage is present, retain the carton and its contents and contact our Claims Department for further instructions. Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement. A product is deemed damaged if it arrives with obvious damage. A product is deemed defective if it is inoperable without any apparent damage. An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned. Returns may be subject to a 20% restock fee. Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or fax to 800-435-0703. You may also call us at (800)356-0474 and ask to be directed to our Claims Department. Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at hello@toysmith.com.
Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. Toysmith products can be found in retailers across North America and online. Please check your local toy or hobby store for Toysmith products. Find the nearest locally-owned Toysmith retail partner with our store locator.
Visit the FAQ section for additional consumer information.
Great products! I’ve been ordering from Toysmith since I first opened my business 5 1/2 years ago and love all their products!
Very excited! I was selling as I was stocking! Great items, packed well!
Really great brand. Nice products. Great brand, great packaging, nice graphics
Fun and unique toys! Great items! Have ordered multiple times! Thank you!
Awesome as always! Our customers love everything we have gotten from Toysmith!! Thank you guys!!
“Thanks for all the GREAT products, specials, dating and customer service!”
“To our friends at Toysmith: Thank you for the last order you sent. Everything looks great and I love the spiral glitter wands! Thanks for keeping our inner child alive!”
“I LOVE your catalog…great pictures and descriptions so I know exactly what I’m getting! Your toys are high quality and some are very different – not found in other stores.”
“We love working with Toysmith. Their attention to detail is top-notch.”
“Can’t thank you enough for caring about our success this past year. Toysmith puts the “serve” in SERVice.”
“Amazing in stock and superfast shipping. I just wish every vendor could be this good.”
“I have been buying from Toysmith for over 20 years. Their high commitment to customer service is outstanding.”