Thank you for your interest in opening a Toysmith wholesale account!

If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please follow this link to submit an application; you may upload your company’s credit sheet here as well https://toysmith-creditapp.vcmww.com/sands/client/CA_index.jsp

If you would prefer to expedite orders and prepay for them, please fill out a business verification form located at https://toysmith-creditapp.vcmww.com/sands/client/CA_index.jsp  Once you get to the References tab, you will be prompted to select whether or not you are prepaying. A Toysmith representative will contact you for your card information. We accept Visa, MasterCard and American Express.

Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required (if you conduct business in a state that charges sales tax).  Customers that conduct business in Washington are required to provide a copy of their Washington State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate. Sales tax will be charged if a copy of your permit /certificate is not provided.

If you have a catalog and you are ready to place your order, please fill out an order form and email to orders@toysmith.com or fax to (800)435-0703.  Have more questions about placing an order?  Talk to one of our friendly and knowledgeable Customer Service Representatives at (800)356-0474, they would be happy to assist! This order form is for our wholesale customers.

We want you to be satisfied with your purchase.  Please inspect all merchandise upon delivery.  Note any damages or shortages on the delivery receipt before signing.  If damage present, retain the carton and its contents and contact our Claims Department for further instructions.  Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement.  A product is deemed damaged if it arrives with obvious damage.  A product is deemed defective if it is inoperable without any apparent damage.  An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned.  Returns may be subject to a 20% restock fee.  Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or fax to 800-435-0703.  You may also call us at (800)356-0474 and ask to be directed to our Claims Department.  Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at info@toysmith.com.

Toysmith is a wholesale distributor and, as such, we only carry full master cartons in our warehouse.  We do not have spare parts or pieces in our inventory.  In the event you have a problem with an item, we ask that you take it back to the store where purchased for an exchange or refund.  If you no longer have your receipt you can ask the Store Manager to contact us directly.  We work closely with our Retailers and they understand that we will credit them for the faulty item.  If your store no longer has stock of an item we can find a store in your area that has stock, just email us your information (address and product description) to info@toysmith.com.  If you have a special situation or safety concern, drop us an email.  If you can include a photo of the product along with its packaging that would be most helpful.