“Thanks for all the GREAT products, specials, dating and customer service!”
Amy, Book Nest
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customer service
Thank you for your interest in opening a Toysmith wholesale account!
Credit Applications
If you would like to apply for credit, Toysmith requires a completed credit application on file before we can review an account for possible terms. If approved for credit, our standard terms are Net 30 but can vary with occasional promotions. Please allow 3 – 5 business days for the processing of your application. Please follow this link to submit an application; you may upload your company’s credit sheet here as well https://www.fdarms.com/credit_application.php?cid=7029
If you would prefer to expedite orders and prepay for them, please fill out a business verification form located at https://www.fdarms.com/business_verification.php?cid=7029 A Toysmith representative will contact you for your card information. We accept Visa, MasterCard, American Express and Discover.
Resale Certificates/Washington State Reseller Permits
Toysmith is a wholesaler, therefore, a current copy of your resale certificate is required (if you conduct business in a state that charges sales tax). Customers that conduct business in Washington are required to provide a copy of their Washington State Reseller Permit or a Multijurisdictional Uniform Sales & Use Tax Certificate. Sales tax will be charged if a copy of your permit /certificate is not provided.
Terms & Conditions
- Net terms are subject to credit approval, account must be current and in good standing.
- All past due invoices are subject to a 1.5% late charge per month.
- No allowance deductible on past due invoices.
- Net terms may be revoked due to payment delinquency.
- No credit card fees.
- Pricing and promotions are subject to change without notice.
- No minimum order.
- Free freight to all 50 states.
- Backorders will be shipped on the same terms as the original order.
- All sales are final.
- It is not the policy to offer our products on guaranteed sale.
Order Forms
Wholesale customers: Contact Anne McGIlvray & Company to find your local sales representative at 1-800-527-1462. If you have a catalog and you are ready to place your order, you can now place your order via a Zoom video conference call quickly and easily with one of our Customer Service Reps. To get a Zoom meeting set-up, please call a Customer Service Rep at (800)356-0474. Or you can fill out an order form and email it to orders@toysmith.com or fax it to (800)435-0703. No catalog? Have one sent to you by filling out the catalog request form. Have more questions about placing an order? Talk to one of our friendly and knowledgeable Customer Service Representatives at (800) 356-0474, they would be happy to assist! This order form is for our wholesale customers.
Request a Catalog
If you are a wholesale customer you can request to have a catalog mailed to you by filling out a catalog request form. You will need to provide some of your business information before we send a catalog. It generally takes a week to two weeks to arrive (from the time you fill out the request form).
Claims and Returns
We want you to be satisfied with your purchase. Please inspect all merchandise upon delivery. Note any damages or shortages on the delivery receipt before signing. If damage is present, retain the carton and its contents and contact our Claims Department for further instructions. Product damaged in transit must be reported within seven days. All overages, shortages or faulty items must be reported within 30 days after receipt of goods to be considered for credit and/or product replacement. A product is deemed damaged if it arrives with obvious damage. A product is deemed defective if it is inoperable without any apparent damage. An RMA number (return merchandise authorization) must be issued by our Claims Department before product can be returned. Returns may be subject to a 20% restock fee. Special order items cannot be returned. For best results and further instructions, fill out a Customer Service Discrepancy Form and send to claims@toysmith.com or fax to 800-435-0703. You may also call us at (800)356-0474 and ask to be directed to our Claims Department. Please have your sales number, purchase order or shipment number available when calling. Please note that this claim form is for the use of our wholesale customers. If you are a consumer that purchased an item from a retailer, please allow us to better serve you by contacting our Customer Service department at info@toysmith.com.
- Merchandise cannot be returned unless our office has issued an RMA.
- Returns cannot be authorized by our sales representatives.
- Custom products are non-returnable.
- Returns may be subject to a 20% restocking fee.
Consumer Information
Toysmith is a wholesale supplier to retail stores and promotional markets, we do not sell direct to the public. Toysmith products can be found in retailers across North America and online. Please check your local toy or hobby store for Toysmith products. Consumers can purchase select Toysmith products fulfilled by trusted locally-owned Toysmith retail partners here: http://shop.toysmith.com/
Visit the FAQ section for additional consumer information.
What our customers say.
“To our friends at Toysmith: Thank you for the last order you sent. Everything looks great and I love the spiral glitter wands! Thanks for keeping our inner child alive!”
Betsy, Artisan Center
“I LOVE your catalog…great pictures and descriptions so I know exactly what I’m getting! Your toys are high quality and some are very different – not found in other stores.”
Sue (Stager) Nagy, Stager Ent. Inc.
“We love working with Toysmith. Their attention to detail is top-notch.”
Simmie Kerman, Barston’s Child’s Play
“Can’t thank you enough for caring about our success this past year. Toysmith puts the “serve” in SERVice.”
Colleen Hendron, Learning Express Toys
“Amazing in stock and superfast shipping. I just wish every vendor could be this good.”
Brian Mack, Toy Castle
“I have been buying from Toysmith for over 20 years. Their high commitment to customer service is outstanding.”
Kathie Dockstader, Top Ten Toys